Employment
Current Job Openings
Job Application
NATCO Communications and You - For a Bright Future
Do you use computers or telephones?
Nearly everyone does. So, there is a bright future in a career with NATCO Communications.
Right here at home, NATCO Communications utilizes advanced telecommunications technology to benefit you, your neighbors, area schools, businesses, and government. Computer knowledge delivers real jobs in the 21st century. NATCO offers many different types of jobs. Some require a high school diploma while other jobs require either a two-year, four-year, or master's degree educational background.
We are glad to answer your questions about jobs, training, education, and work at NATCO Communications.Contact our Human Resources Department, 1-800-775-6682, ext. 205.
A Telecommunications Company for You!
NATCO Communications:
- Provides Internet services to Baxter, Boone, and Marion counties.
- Provides local telephone service to residents in a 658 square-mile territory in Boone County and Marion County.
- Headquarters are in Flippin, Arkansas.
- Provides long-distance service.
- Offers more than 40 full-time positions.
- Sells telephone equipment for the home and telephone systems for businesses.
- Provides high bandwidth and broadband data services to Baxter, Boone and Marion counties.
- NATCO Communications is a locally-owned company, founded in 1951 by Ray and Mildred Sanders in Flippin and operated by the Sanders family for three generations.
NATCO Works to be the Best
NATCO installed digital fiber optic cables and Internet service equipment in the 1990s, and leads the area and the state in deploying technologies such as the high bandwidth services, High-Speed Internet, and Fiber-To-The-Home (FTTH) services.
NATCO maintains the finest equipment and modern communications services equal to those available anywhere. Updating our technology continually means the same telecommunications services enjoyed in many of the nation's big cities are available here in north central Arkansas.
NATCO Communications Knows Success Depends on its People, Too
NATCO employees have the opportunity to apply their talents and to keep learning on the job. Those who work for NATCO work with state of the art equipment. The company meets their needs for insurance, health care, and future security. Those who work for NATCO know they are valued employees.
Did you know NATCO Communications brought the digital technology of the computer age to every home that has a telephone in the South Shore area?
NATCO Communications made possible favorite telephone services like voice mail, calling number delivery, call waiting, call forwarding, conference calling, and so on, because of a major investment in the necessary equipment in the1990s.
Did you know NATCO Communications brought Internet service to area homes and businesses first? That makes it easy to stay in touch in the beautiful Ozark Mountains with email and websites worldwide.
Did you know NATCO Communications" South Shore Foundation gives a $1,000 scholarship to one senior in each high school in the NATCO service area every year? (includes Flippin, Bruno-Pyatt, Omaha, Lead Hill, Bergman, Yellville-Summit schools).
What We Do at NATCO
A job at NATCO Communications brings outstanding benefits, opportunities for personal growth, and opportunities for job-related education benefits.
As a business, NATCO emphasizes constant improvement of services, increasing sales, and delivering the best possible service to its customers.
President, Vice President, and Managers
Our NATCO President, Vice President, and Managers plan ways to meet the telecommunications needs of the public. They oversee other employees, arrange employee job benefits, and work on public relations projects so customers know what services NATCO offers.
Educational/work requirements:
- B.S. or B.A. degree (science, business, engineering)
- 5 years of experience in business - preferably telecommunications
Administrative Assistants and Secretaries
Administrative Assistants and Executive Secretaries assist the president and vice president in their duties.
Educational/work requirements:
- High school diploma with 2 to 4 years of college desirable
- Office and computer skills
- Efficient work habits, dependability
Data Processing Department
Computer Technicians are responsible for the mechanical functioning of the AS400 system, backups, and setup to receive and process toll (long distance calls) from the NATCO switch and outside sources.
Educational/work requirements:
- A. A. (or B.S. preferred) in computer science
Accounting Department
Accountants and Bookkeepers work at NATCO full time, taking care of bills, payroll and taxes. One staff member is a Revenue Requirements Manager and oversees meeting all government regulations.
Educational/work requirements:
- B.S. degree in accounting/ BA/ CPA certifications preferred for accounting supervisor and staff accountant
- B.S. degree in accounting and experience in utility regulations for revenue requirements manager
- A. A. degree or higher preferred for bookkeepers
Customer Service Representatives
Several employees are Customer Service Representatives. Duties include assisting customers with establishing service for their telephone, Internet, or long distance service. Also, customer service reps fill orders, sell services like Caller ID, voice mail, and many others.
Educational/work requirements:
- A. A. degree or greater for supervisor of customer service employees
- High school diploma or greater
- Helpful and friendly personality
- Sales abilities
- Efficient work habits, dependability
Internet Services Staff
Some Internet Services staff help residential and business customers set up their Internet accounts and use them correctly, while other Internet Services staff work on the equipment that actually provides the Internet access service to NATCO customers, such as routers, servers, modems and software.
Educational/work requirements:
- B.S. or B.A. in Computer Science for computer specialists
- B.S. or B.A. in any field plus experience in computers, business, or math for computer services representatives
- A. A. or higher with AS400 hands-on experience for AS400 billing specialist
- High school education with A. A. or B.S. degree preferred in computer science for data analyst
- High school diploma with background in electronics for network services analyst
Plant Department
The Resident Engineer is responsible for planning and/or coordinating all outside plant construction activity and for ensuring that the work of outside contractors is acceptable.
Educational/work requirements:
- B.S. in electrical engineering OR
- An equivalent combination of education and telephony experience
Inside Plant Technician
An Inside Plant Technician
works on the telephone equipment actually inside our buildings. They can activate and deactivate customers' services. They install telecommunications equipment.
Educational/work requirements:
- High school diploma
- Additional education in electronics for telephone equipment technicians
- Additional education in engineering and drafting for service order coordinator
Outside Plant Technician
Several employees are outside plant technicians working in the field doing cable maintenance, plant construction, installation and repairs of equipment.
Educational/work requirements:
- High school diploma
- Courses in electronics
- Courses in telephony
Lineman
A Lineman maintains aerial and buried cable plant system and performs construction duties as required, including climbing poles, placing cable within the underground conduit system, and setting poles with digging machinery.
Educational/work requirements:
- High school diploma
- Prior experience
- Apprenticeship (preferred)
Repair Department
Plant Dispatcher provides professional, courteous, and prompt responses to customers reporting trouble, obtains information and keeps accurate records, writes trouble orders and inputs them into the system.
Educational/work requirements:
- High school diploma
- Additional course work is desirable
General Employment Policies for NATCO Communications:
Promote from within whenever possible
Uniforms are provided for employees in same departments (includes laundry and cleaning of uniforms)
Equal Opportunity Employer
Accept resumes in response to local and regional advertising of job listings.
(Send resumes to NATCO Human Resources Dept., 301 E. Main St., Flippin, AR 72634)
On Duty
8 a.m. to 5 p.m. Monday-Friday
Overtime may be required of some employees due to weather/other emergencies
Off Duty
Seven paid holidays per year
Vacation after end of first calendar year
Sick days may accumulate up to 12 per year
Benefits Package Paid by Company
Pension plan
Medical and dental insurance for employee
Short term and long term disability insurance
Long term care insurance
Life insurance (2 policies per employee)
Tuition paid for education if it also benefits the company
Benefits Partly Paid by Company
401K pension plan (contributions by employee partly matched by company)
Medical and dental insurance for employee's family paid 80 percent (employee pays 20 percent)
NATCO Communications is proud to be an independent, small telephone company.
We are members of:
- OPASTCO, Organization for the Advancement and Promotion of Small Telecommunications Companies
- National Exchange Carrier Association
- United States Telecom Association
- Arkansas Telecommunications Association
- Western Telecommunications Alliance
NATCO has been an independent, locally-owned company since 1951, providing telecommunications services to home and businesses in a 658 square-mile area in northern Arkansas.
NATCO supports the communities in its service area through the South Shore Foundation, which strives to enhance the quality of life for residents and to accomplish the goals of educational advancement, environmental preservation, and economic development using telecommunications and technology. For more information about South Shore Foundation or for a grant application, call 1-870-453-3333 or 1-800-775-6682, ext. 205 or visit us on the Internet at www.southshore.com.
