Two at NATCO Receive ESP Honors
February 2006

Tina Hutson

Monica Osborn

Two employees at NATCO tied for recognition this year for the Exceptional Service Provider Award. Tina Hutson and Monica Osborn were rated highest on criteria for the award, including "going above and beyond the required tasks of the job."

Tina Hutson, of Gassville, works as a customer service representative and is in her third year with NATCO after working in the same field for another company previously. "I just appreciate it very much that my co-workers nominated me for this award," she said. Mrs. Hutson is a Cotter High School graduate and has completed courses at Arkansas State University Mountain Home and many customer service training courses. She and her husband Lee have two children, Averee, 4, and Hayden, 1.

Monica Osborn, of Rea Valley, is a dispatcher, formerly a NATCO customer service representative. Monica said, "I speak to customers reporting trouble on the line or Internet trouble." She believes the best part of her job is the contact with customers and interaction with people. Mrs. Osborn is a graduate of Flippin High School and Arkansas State University Mountain Home and received additional training in computer software and customer relations. She is married to Michael Osborn and she enjoys home decorating.

Lorene James, of Green Forest, Internet services representative, was the winner in 2005 of the Exceptional Service Provider Award, said Steven Sanders Jr., plant manager.