Free Technical Support
Having trouble with your Internet service? Need to report an Internet problem?
As part of our continuing effort to enhance Internet Customer Service, you may call our toll-free numbers:
Free over-the-phone technical support - NATCO Communications customers may call a toll-free number (1-888-276-8059) for free over-the-phone technical support 24-hours a day, 7 days a week...including holidays and weekends.
Exede help desk toll-free number: (866) 272-4656
As stated earlier, NATCO Communications technicians will provide free first time configuration for new customers. In addition, our technicians will offer free ongoing assistance with the following issues:
- If you purchase a new computer, our technicians will provide free configuration assistance over the phone.
- If you wish to upgrade your NATCO access service or add services (including additional email accounts, moving from modem access to High-Speed Internet, etc.) our technicians will provide free assistance over the phone.
- Our technicians will assist customers who have problems with sending or receiving email or connecting.
NATCO Communications does NOT provide any technical service for the following issues:
- Problems caused by the installation and/or deletion of software.
- Problems that are diagnosed as hardware issues. These problems are referred to the computer manufacturer and/or the retailer who sold the computer.
- LAN configuration and support may be referred to an outside computer maintenance company.
- Problems with customer websites are referred to a website construction/maintenance firm. NATCO does not assume responsibility for the function and/or maintenance of hosted sites.