Construction Policy

Bringing Telephone Service to Your Site
One of the questions a land buyer in this area will ask is, "How do I obtain telephone service at this site?" We recommend that purchasers contact NATCO Communications to inquire whether extension of service will be available at no charge or if a charge will be required for constructing new facilities to a site

NATCO Communications provides telephone services in a 658 square-mile m/l service area under regulations of the Arkansas Public Service Commission, which has approved our policies and charges for extension of services.

Our Customer Service Office begins the process when you first contact us. Provided we can extend the service, we will respond within 30 days, or we will notify the purchaser/owner that more time is needed and the reason for the delay.

Charges
There will be no charge to the applicant if the construction is within 2/10 of a mile of present facilities. Charges which apply are payable in advance or in 12 equal monthly payments.

NATCO Communications will make a reasonable effort to identify and notify others in the general area of a proposed extension of service to see if they wish to participate in the extension. They would also be required to sign an Extension of Service Agreement before construction begins, including information about costs involved.

Construction charges applicable to two or more applicants will be computed individually from the starting point of the new construction project to each respective location, less the allowance.

New construction charges are applicable to all new individuals added to the construction project for a two-year period following the construction.

Facility extensions are and remain the property of the telephone company.

Extension of Service Agreement
You may receive an Extension of Service Agreement if we can provide service and if there is a cost to you.

The Extension of Service Agreement outlines our engineering study concerning extending service to the location, construction time needed, explanation of costs involved, and terms of payment and/or customer reimbursement.

The cost will be based on the most affordable route from our nearest point of connection to the point of delivery at your location, as long as the route meets sound engineering design considerations.

You will be asked to pay only for facilities of the size necessary to provide service for you.

Wire Now For All Your Needs
It's easy to experience state-of-the-art phone and computer services in NATCO territory. Now, as you plan your building, is the best time to wire for modern phone/computer services, so lines can be run inside the walls.

NOTE: Since some devices require specific interface equipment, owners will need to contact NATCO for case-by-case requirements on wiring and connections. We recommend a minimum of 4 pair cable for new phone construction.

WARNING
Don't go digging into trouble!

Before you do any extensive digging or construction on your property or public lands, call
1-800-482-8998. Sometimes, private home owners and construction crews unintentionally cause costly damages for which they are responsible. To avoid such expenses or fines, call
1-800-482-8998.