Frequently Asked
Telephone Questions

1. What are the rates for service?

2. When are bills sent? When are they due?

3. What happens if I can't pay my bill? Are there any exceptions?

4. How much is the deposit? Does NATCO pay interest while they have my money?

5. What if I have a problem or questions about my bill?

6. What if I'm on vacation or out of town when my bill is due?

7. Where can I pay my bill?

8. What if my number is wrong in the directory?

9. What if I want to use my home number for business?

10. How do I cancel my service?

11. What happens if someone charges calls to my number?

12. What if someone is making obscene or harassing calls to me?

13. Who owns the telephone number?

14. What's this "alternate operator" system I sometimes get at pay phones?

15. Do I have to pay if I get a bad connection on a long distance call?

16. Do I have to pay if I'm making a long distance call and an answering machine answers?

17. Can I get a calling card from NATCO?

18. What's a "collect" call?

19. How do I make a conference call?

20. How do I find out about long distance calling plans?

21. When must I go through an operator?

22. How do I make an international call?

23. Do I have to pay if I get a wrong number?

24. What should I do before I dig?

25. What special telephone services do you offer?