Several things can cause slow Internet speeds, including:

• Several wireless devices are connected to your modem/router;
• Using services that require a faster Internet speed, such as video streaming services or online video games;
• Devices are uploading to a cloud service, such as iCloud, Google Drive, or Dropbox;
• Your router is placed in a location near surroundings that cause interference, such as brick or metal walls, microwaves, or stereos.

Please check with your video streaming provider to see if your speed meets their system requirements.

Your service location determines what speeds we can offer you. To see if you can get faster Internet speeds, please contact Customer Service. 

Fiber-To-The-Home (FTTH) service is available to portions of the NATCO service area. Please contact us for availability based on your specific location.

You can test your Internet speed at http://speedtest.net. Your speed will depend on your current broadband package. If a speed test reports slower speeds than your package, please try troubleshooting your connection and devices, and then call our 24/7 help desk at 1 (888) 276-8059.

We allocate more speed for downloading than uploading because most users spend much more time downloading (video streaming, surfing, etc.) than they do uploading (backing up files to cloud storage, posting pictures on social media, etc.). If you think you need a faster upload speed, contact Customer Service to see if a faster speed is available in your area.

We recommend either checking your email on our webmail platform, or using the desktop email client Thunderbird for Windows and Macs.

Please use the following settings when setting up your email on a mail client:

• Incoming settings:
  • Server: pop.natcotech.com
  • Server port: 993
  • Security type: SSL or SSL/TLS
  • Authentication: Normal password
• Outgoing settings:
  • Server: smtp.natcotech.com
  • Server port: 465
  • Security type: SSL or SSL/TLS
  • Authentication: Normal password
• Always remember to check the box that says, "Remove mail from server."

Yes, we allow up to 500 megabytes of storage space for each email address.  To purchase additional storage if needed, please contact Customer Service.

Yes, we call this 'virtual hosting.' Please contact Customer Service for more information.

Yes, our spam filter has many features including virus filtering, spam-free inbox, daily or weekly spam reports, and a friends and enemies list. Please contact Customer Service for details and pricing.

Your Internet could be dropping due to one or more of the following issues:

• For DSL, you might have a misplaced or bad filter on a phone line;
• For Fiber and DSL, your modem might be dropping the DSL or PPPoE connection, which is an indicator it is going bad;
• For Fiber and DSL, the modem or router may be plugged into a faulty power source, such as a power strip;
• For Fiber and DSL, you have too many wireless devices connected to your router;
• For Fiber and DSL, your router might be placed in a location near surroundings that cause interference, such as brick or metal walls, microwaves, or stereos.

If you are sure none of these issues apply to you, please contact us for assistance.

Yes, we offer free support for troubleshooting your Internet connection. Please contact 1 (888) 276-8059 for technical support.

We rent wireless combination modems and wireless routers at our Flippin office. If you would like to purchase a DSL modem from a third-party, it needs to be ADSL+2 compliant and PPPoE capable. If you would like to purchase an Ethernet router for fiber, it needs to support PPPoE.  Please note that while your connection will work with third-party modems and routers, NATCO does not support the configuration or maintenance of these devices.

No, we allow all traffic to flow to the customer's equipment. However, we do require unsecured email traffic over port 25 to go through our email servers to help prevent spam.

At this time, we do not offer computer work.

If you think you have been hacked, we recommend changing the passwords on all of your important online accounts. We also recommend seeking professional computer help. If someone cold calls you and asks for remote access to your computer, it is most likely a scam.

See our wireless mesh service page for more information.

No. If you ever receive an email from us asking for your personal information, do NOT give it out. Please contact us if you receive a suspicious email from NATCO asking for your personal information. 

It will take approximately five business days to activate or reactivate service.

No. Unlike cable systems that use the same wire for multiple customers, your line (copper or fiber) is dedicated just for you back to our distribution points.