See if you QUALIFY

Lifeline assistance lowers the cost of basic monthly local voice or broadband service. Eligible consumers will receive a discount of $5.25 off normal monthly local voice service or $9.25 off broadband. Lifeline service is limited to one line per household at the customer's primary residence.

How do I know whether I am eligible?

Participation in Lifeline Support depends on eligibility. Individuals are eligible if he or she participates (or the household) in one of the following programs:

• Federal Public Housing Assistance (FPHA)
• Food Stamps/SNAP
• Medicaid
• Supplemental Security Income (SSI)
• Veterans Pension and Survivors Benefit
• Tribal Eligibility Programs

In addition, a consumer may be eligible if his or her household income is at or below 135 percent of the federal poverty guideline.

View Federal Poverty Guidelines:  https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines

How do I apply for Lifeline?

Visit or call:
Northern Arkansas Telephone Co, Inc.
301 E. Main St
P.O. Box 209
Flippin, AR 72634
1-800-775-6682

Contact a Lifeline Administrator toll free at 1-866-255-6797 if you do not know your telephone company or you wish to contact a company that can help you through the application process. You will receive assistance and an application in the mail.

Fill out an application form and mail to:
Lifeline Administrator
P.O. Box 209 
Flippin, AR 72634
If you do not have an application form, call or write NATCO to obtain one.

Every person in America should have access to quality, affordable communication services.

This principle of "Universal Service" has been the goal of the telecommunications industry for decades. In 1934, Congress made the goal a law and reaffirmed it in 1996 by establishing policies for the "preservation and advancement of the Universal Service."

To achieve the Universal Service goal, telephone companies have access to a Universal Service fund that is generated by contributions from the telecommunication providers in the United States. Telephone companies draw from the Fund to provide two programs that support telecommunication services nationwide. Lifeline Assistance Program (Lifeline) is part of the Fund's Low Income Program. 

Lifeline support provides discounts to eligible low-income consumers to help them establish and maintain telephone service.