NATCO Staff Attends NISC Training

The staff of local broadband services provider, NATCO, recently attended training sessions for a newly integrated customer account management and billing system. The new system provides enhanced features for customers including access via the web or a mobile app to billing information, payment options, trouble requests and personalized account notifications. The system allows customers greater flexibility to connect with NATCO and features a new portal for customer access and account management called SmartHub. 

The system is a product of the National Information Solutions Cooperative (NISC), a national provider of software systems for utilities and telecommunications companies. The NISC system implemented by NATCO is specifically designed for use by telecommunications companies and is used by other broadband service providers throughout the U.S.  The training sessions for NATCO staff consisted of multiple sessions and were led by NISC representatives.

“The integrated NISC system allows seamless transfer of information between departments - sales, customer service, installation/repair and accounting - ensuring our team members are on the same page. This company-wide solution allows our team to provide the best possible service and makes it much easier for us to connect and provide solutions for our customers,” stated Steven Sanders, Jr., President and General Manager.

The new system provides enhanced features and flexibility for customers including access via the web or a mobile app to billing information, payment options, trouble requests and personalized account notifications. The new SmartHub portal provides a centralized location for customers to access billing information, make payments and connect with NATCO 24/7.  Because the NISC system replaces the previous billing and payment systems, all NATCO customers are encouraged to sign up for the new SmartHub portal at https://natco.smarthub.coop/.

Six NATCO employees also traveled to the annual NISC Member Information Conference in St. Louis.  Participants attended sessions for Outside Plant, Accounting and a general session for Telecom Members.  In addition to these meetings, the conference allowed attendees to connect with industry peers for a more in-depth look at the billing system and all functionality.  The NATCO team participated in over 50 sessions during a 3-day timeframe to learn how best to utilize the current system and plan for new features and functions in the future.

For more information on the NISC system implementation or SmartHub portal, please contact NATCO at (800) 775-6682 or visit https://www.natconet.com/.

NATCO is an independent, locally-owned and operated, broadband communications company established in 1951. Headquartered in Flippin, Arkansas at 301 East Main Street, NATCO is the region’s first 1Gig Certified broadband provider, delivering advanced communications services (Internet, Television, Voice, and Cellular) to homes and businesses throughout north-central Arkansas including portions of Marion, Boone, and Baxter Counties.

NATCO team members from various departments recently attended the annual NISC Member Information Conference held in St. Louis, MO. Representing NATCO at the conference (left to right): Monica Principato, David Carson, Melissa Merkel, Lisa Matusiak, Mark Principato and David White.